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Needle Felting Kits
Needle Felting Supplies

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Needle Felting Academy Course Kits
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Refund policy

WoolCo, LLC dba Bear Creek Felting
Effective Date: 8/26/26

We want you to be happy with your Bear Creek Felting purchase. Please review the following return and refund terms before placing your order.

Physical Products

We accept eligible returns and exchanges under the following conditions:

  • Contact us within 3 days of delivery.
  • Return the item within 7 days of delivery after contacting us.
  • Items must be returned in their original condition and packaging.
  • Customers are responsible for return shipping unless the return is due to an error on our part.
  • Customers are responsible for any loss in value caused by damage, use, or improper handling after delivery.

Please contact support@bearcreekfelting.com before returning an item.

Do not send a return without first contacting us.

Order Cancellations

For physical-product orders, cancellation requests should be submitted within 1 hour of purchase.

Because we process orders promptly, we cannot guarantee that an order can be canceled after fulfillment or packing has begun.

Incorrect, Missing, or Damaged Items

If an item arrives damaged, incorrect, or missing from your shipment, please contact us promptly with your order number and photographs when appropriate.

We will review the situation and work with you toward an appropriate resolution.

Digital Downloads

Because digital products provide immediate access to downloadable or electronic content, digital purchases are final sale and non-refundable, except when a file is defective, corrupted, or inaccessible and we are unable to provide a working replacement.

Bear Creek Needle Felting Academy

Academy membership payments are governed by our Subscription Policy.

Subscription payments are generally non-refundable once charged, except where otherwise required by law.

Retreats, Workshops, and Events

Unless a specific event states otherwise:

  • Event deposits are non-refundable.
  • Cancellations made 30 days or more before the event begins may receive a refund of payments made, less the non-refundable deposit.
  • Cancellations made fewer than 30 days before the event begins are non-refundable.
  • No refunds are provided for missed portions of an event, late arrival, early departure, or changes in a participant's personal travel arrangements.

If Bear Creek Felting cancels an event, participants will be provided information regarding the applicable refund or rescheduling options.

Event-specific terms provided at registration take precedence if they differ from this general policy.

Sale and Final-Sale Items

Products identified as final sale are not eligible for return unless damaged, defective, or otherwise required by applicable law.

Refund Processing

Approved refunds are returned to the original payment method whenever possible.

Banks and payment processors may require additional time to post a refund after it has been issued.

Questions

Email support@bearcreekfelting.com with your order number and details about your request.