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Shipping policy

WoolCo, LLC dba Bear Creek Felting
Effective Date: 8/26/2026

Bear Creek Felting ships orders from Fort Ransom, North Dakota.

Shipping Rates

For eligible U.S. orders below our free-shipping threshold, shipping rates may be calculated at checkout using carrier rates based on factors such as:

  • Delivery destination
  • Package weight
  • Package dimensions
  • Shipping service selected

Available services may include USPS and UPS options.

Free Standard Shipping

Eligible U.S. orders of $99 or more qualify for free standard shipping unless otherwise stated.

Free standard shipping means Bear Creek Felting may select the appropriate economical shipping service for the order.

Customers who prefer a specific or expedited shipping service may choose an available paid option at checkout.

The $99 threshold is calculated after applicable discounts and before shipping unless otherwise indicated during checkout.

Processing Time

Order processing time is separate from carrier transit time.

Estimated delivery dates shown at checkout are estimates and are not guaranteed delivery dates.

During holidays, launches, sales, severe weather, or periods of unusually high order volume, processing or carrier transit times may be longer.

Tracking

Tracking information is provided when available.

Once a package is accepted by the shipping carrier, tracking updates and delivery timing are controlled by that carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before placing your order.

If you discover an address error, contact us as quickly as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment.

Additional shipping charges resulting from an incorrect address, refused delivery, or returned package may be the customer's responsibility.

Delayed, Lost, or Misdelivered Packages

Carrier delays can occur due to weather, transportation disruptions, peak-season volume, or other circumstances beyond our control.

If tracking indicates an unusual delay or delivery problem, contact us and we will help you review the available carrier information.

A carrier's delivery scan does not always mean that we have the ability to immediately locate or retrieve a package.

International Orders

International customers are responsible for complying with local import requirements.

Unless duties, taxes, or other import charges are specifically collected at checkout, the recipient is responsible for applicable:

  • Customs duties
  • VAT
  • Import taxes
  • Brokerage fees
  • Other government charges

Bear Creek Felting is not responsible for customs delays or charges imposed by the destination country.

Customs Information

Country-of-origin information and Harmonized System codes may be supplied where required for international shipments.

Questions

For shipping questions, contact:

WoolCo, LLC dba Bear Creek Felting
107 East Main Street
Fort Ransom, North Dakota 58033
United States

Email: support@bearcreekfelting.com